USC University of Southern California

Patient Bill of Rights and Responsibilities

The Herman Ostrow School of Dentistry of USC and its affiliated practices strive to provide a high quality of care and service to our patients. As a valued patient you have the following rights and responsibilities:

Patient Rights

You have a right to an appointment with your healthcare provider in a timely manner.

You have a right to considerate, respectful and confidential treatment.

You have a right to have complete and current information about your condition.

You have a right to know in advance the type and expected cost of treatment.

You have a right to expect healthcare providers to use appropriate infection and sterilization controls.

You have a right to an explanation of the prescribed treatment, treatment alternatives, the option to refuse treatment, the risk of no treatment, and expected outcomes of these treatments, and be told, in language you can understand, the advantages and disadvantages of each.

You have a right to ask your healthcare provider to explain all the treatment options regardless of your insurance benefit coverage or cost.

Patient Responsibilities

You have a responsibility to keep your appointment, or reschedule in a timely manner.

You have a responsibility to be considerate and respectful to others like your healthcare members and other patients.

You have a responsibility to provide complete and current information about your condition.

You have a responsibility to participate in your care and keep current on your cost of treatment and insurance coverage, if any.

You have a responsibility to dress and present yourself appropriately.

You have a responsibility, as well as you are able, to participate in prescribed treatment, carefully weigh the consequences of accepting or refusing treatment, and appropriately discuss changes that might occur during your course of care.

You have a responsibility to make reasonable decisions within yours and the school’s limitations.

Grievance Procedure
It is the policy of the Herman Ostrow School of Dentistry of USC not to discriminate based on race, color, national origin, sex, age or disability. The Herman Ostrow School of Dentistry of USC has adopted an internal grievance procedure providing for prompt and equitable resolution of complaints alleging any action prohibited by Section 1557 of the Affordable Care Act (42 U.S.C. 18116) and its implementing regulations at 45 CFR part 92, issued by the U.S. Department of Health and Human Services. Section 1557 prohibits discrimination based on race, color, national origin, sex, age or disability in certain health programs and activities.

Notice of Non Discrimination
The Herman Ostrow School of Dentistry of USC complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.

Non Discrimination Taglines and Languages

Herman Ostrow School of Dentistry Bill of Rights and Responsibilities, February 2013